Returns/Refunds policy

  1. Consumer Rights

1.1     We do not state that if a Lot is faulty and all lots are “Sold as Seen” Sale of Goods Act 1979 and Consumer Rights Act 2015 does not apply. Buyers can to view and test the goods before bidding. You can make an appointment and visit our premises in person.

1.2     We have created this policy to enable you to return or get refund in appropriate circumstances.

1.3     This policy shall apply to all of our customers, irrespective of their geographical location.

1.4     This policy shall apply to all Winning Bidders. We run only timed online auctions via website. We do not accept Bids over the phone.

  1. Returns

2.1     If you have no other legal right to return a product and receive a refund or return, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)      The Product is sold as seen with description Brand New, New Tatty Box, New Open Box, New Damaged Box and Lot has been misdescribed or incorrectly sold by the auctioneer;

(b)      the returned product is unused, in its original and or unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as Brand New, New Tatty Box, New Open Box, New Damaged Box;

(c)      you comply with the procedure set out in this policy in relation to the return of the product; and

2.2     Customs Declaration for International Returns

If you wish to return any items to us from a country on our international deliveries list, please note that you must complete a customs declaration indicating that the package contains returned goods. If you fail to do this, we are unable to accept any import duty or tax incurred in order for the package to reach us.

  1. Returns Procedure

3.1     In order to take advantage of your rights under this policy, you must write an email to us along with your bidder number.

3.2     Products/Item returned under this policy is your responsibility until it reaches us, so for your own protection, we would recommend using a tracked or registered delivery service. Our Return delivery address: Unit16, Westbrook Park, Trafford Park Road, Trafford Park, Manchester, M17 1AY.

3.3     You will be responsible for paying postage costs associated with returns under this policy.

  1. Exclusions

4.1     The following kinds of products may not be returned under this policy:

(a)      food, drink and any other products liable to deteriorate;

(b)      DVDs, CDs and other audio or video or audio-visual recordings;

(c)      computer software (whether on CD-ROM, DVD-ROM or otherwise);

(d)      newspapers, periodicals, magazines or similar products;

(e)      gift vouchers;

(f)      Clothing e.g. underwear, swimwear;

(g)      Fragrances;

  1. Refunds

5.1     We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2     We will not refund to you the original delivery charges relating to the returned product.

5.3     We will not refund to you any costs you incur in returning the product to us.

5.4     We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5     We will process the refund due to you as soon as possible and, in any event, within 7 days following the day we receive the returned product.

  1. Improper returns

6.1     If you return a product in contravention of this policy and you do not have any other legal right to a refund or exchange in respect of that product:

(a)      we will not refund the purchase price or exchange the product;

(b)      we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)      if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

  1. Our details

7.1     This website is owned and operated by Express Bidder (a trading name of Talking Direct Limited), Registered in England & Wales, Company Registration no 06480500.

7.2     Our principal place of business is at Unit16, Westbrook Park, Trafford Park Road, Trafford Park, Manchester, M17 1AY, United Kingdom

7.3     You can contact us by writing to the address given above by using our website contact form, by telephone on the number given on our website from time to time or by email to the email address given on our website from time to time.